Privacy policy
Our contact details
Name: Trusted Leads Limited
Address: 339 Chorley New Road, Horwich, Bolton, Lancashire, BL6 5PP
The type of personal information we collect
The information/data that we collect from you may include the following details:
- Name
- Residential status
- Email address (if applicable)
- Telephone numbers
- Debt Level
- Number of debts
- Employment Status
- What you can afford to pay or are currently paying
- IP Address
- What you do on our website (please refer to 'Cookies' section)
How we get the personal information and why we have it
The personal information we process is provided to us directly by you for one of the following reasons:
- You submitted an enquiry on our website for debt help.
We use the information that you have given us to help you with your enquiry.
We may share this information with:
- Our debt solution partners: Trusted Insolvency Limited so that they can provide you with debt counselling advice and deal with your enquiry.
- Our regulators, such as the Information Commissioner’s Office or any other regulatory body or authority may request certain information as part of supervising us. We have a legal or regulatory obligation to provide this.
We may also share your information with:
- IT Service Providers who provide IT platforms or other IT services
- Communication providers (e.g. telephone line providers, and email and text service providers)
These companies help us to provide our services to you. We may also share your personal information where we have your consent to do so or if required to do so under a legal or regulatory obligation.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent.
You are able to remove your consent at any time. You can do this by contacting INSERT EMAIL ADDRESS
(b) We have a contractual obligation.
Your personal data will also be processed as we need this information to fulfil our obligations under the contract we have entered into with you in order to introduce you to our debt solution partner to provide you with debt counselling advice.
(c) We have a legitimate interest. We have a legitimate interest in processing your data (i.e. to share your debt enquiry with our debt solution partner) to obtain debt counselling advice.
We will also use this information to contact you about and process your enquiry, for example, sending you an email or text message.
We are required to process your personal information where we have a legal or regulatory obligation to do so, for example, to adhere to anti-money laundering or our regulatory obligations
If you make an enquiry or complaint with us, we will use your personal information to investigate the complaint and deal with your enquiry. We have a legal obligation to deal with your complaint appropriately.
How we store your personal information
All personal information we hold is securely stored and we conduct our services through computer systems. If at any time we believe there has been a breach of your personal data, we will notify you immediately.
We will keep information provided by you during the application process, including your contact information (such as name, email address and telephone number), debt amount, residential status, Number of debts, Employment Status, What you can afford to pay for only as long as necessary to fulfil the purposes for which it was collected. Personal information that is no longer required will be destroyed, erased or made anonymous, although copies of deleted information may continue to exist on back-up media but will not be used unless permitted by law.
Cookies INSERT INFO FROM LEAD PROVIDER
Your Data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [Insert your organisation’s contact details for data protection queries].
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk